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Firmware and JSON Files of the Keychron QMK K Pro and K Max series keyboards

Firmware and JSON Files of the Keychron QMK K, K Pro, K Max, and K HE series keyboards

This blog includes firmware and JSON files for the Keychron K, K Pro,  K Max, and K HE series keyboards.

Keyboard Firmware

K series

K1 Version 6:

*firmware version 1.0.0 updated on July 17, 2024.

Download K1 Version 6 ANSI Lightless Backlit Version Firmware

*firmware version 1.0.0 updated on July 25, 2024.

Download K1 Version 6 ISO White Backlit Version Firmware

*firmware version 1.0.0 updated on August 23, 2024.

Download K1 Version 6 ISO RGB Version Firmware

*firmware version 1.0.0 updated on August 14, 2024.

Download K1 Version 6 JIS White Version Firmware

*firmware version 1.0.0 updated on January 20, 2025.

K3 Version 3:

Download K3 Version 3 ANSI White Backlit Version Firmware

*firmware version 1.0.1 updated on March 11, 2025.

-Fixed an issue where the backlight and Caps Lock indicator light display incorrect status when turned off in Bluetooth mode.

Download K3 Version 3 ANSI RGB Version Firmware

*firmware version 1.0.1 updated on August 22, 2024.

Download K3 Version 3 ANSI Lightless Backlit Version Firmware

*firmware version 1.0.0 updated on July 18, 2024.

Download K3 Version 3 ISO White Backlit Version Firmware

*firmware version 1.0.0 updated on August 15, 2024.

Download K3 Version 3 ISO RGB Version Firmware

*firmware version 1.0.0 updated on August 15, 2024.

Download K3 Version 3 JIS White Version Firmware

*firmware version 1.0.0 updated on December 31, 2024.

K4 Version 3:

Download K4 Version 3 ANSI White Backlit Version Firmware

*firmware version 1.0.0 updated on July 30, 2024.

Download K4 Version 3 ANSI RGB Version Firmware

*firmware version 1.0.0 updated on July 30, 2024.

Download K4 Version 3 ANSI Lightless Backlit Version Firmware

*firmware version 1.0.0 updated on July 30, 2024.

Download K4 Version 3 ISO White Backlit Version Firmware

*firmware version 1.0.0 updated on August 26, 2024.

Download K4 Version 3 ISO RGB Version Firmware

*firmware version 1.0.0 updated on August 15, 2024.

Download K4 Version 3 JIS White Backlit Version Firmware

*firmware version 1.0.0 updated on December 31, 2024.

K5 Version 2:

Download K5 Version 2 ANSI White Backlit Version Firmware

*firmware version 1.0.0 updated on August 5, 2024.

Download K5 Version 2 ANSI RGB Version Firmware

*firmware version 1.0.0 updated on July  25, 2024.

Download K5 Version 2 ANSI Lightless Backlit Version Firmware

*firmware version 1.0.0 updated on August 3, 2024.

Download K5 Version 2 ISO White Backlit Version Firmware

*firmware version 1.0.0 updated on August 16, 2024.

Download K5 Version 2 ISO RGB Version Firmware

*firmware version 1.0.0 updated on August 20, 2024.

Download K5 Version 2 JIS White Backlit Version Firmware

*firmware version 1.0.0 updated on Feburary 12, 2025.

K8 Version 2:

Download K8 Version 2 ANSI White Backlit Version Firmware

*firmware version 1.0.0 updated on July 31, 2024.

Download K8 Version 2 ANSI RGB Version Firmware

*firmware version 1.0.0 updated on October 12, 2024.

Download K8 Version 2 ANSI Lightless Backlit Version Firmware

*firmware version 1.0.0 updated on July 26, 2024.

Download K8 Version 2 ISO White Backlit Version Firmware

*firmware version 1.0.0 updated on September 9, 2024.

Download K8 Version 2 ISO RGB Version Firmware

*firmware version 1.0.0 updated on August 23, 2024.

Download K8 Version 2 JIS White Backlit Version Firmware

*firmware version 1.0.0 updated on January 7, 2025.

K10 Version 2:

Download K10 Version 2 ANSI White Backlit Version Firmware

*firmware version 1.0.0 updated on July 26, 2024.

Download K10 Version 2 ANSI RGB Version Firmware

*firmware version 1.0.0 updated on October 9, 2024.

Download K10 Version 2 ANSI Lightless Backlit Version Firmware

*firmware version 1.0.0 updated on July 26, 2024.

Download K10 Version 2 ISO White Backlit Version Firmware

*firmware version 1.0.0 updated on September 9, 2024.

Download K10 Version 2 ISO RGB Version Firmware

*firmware version 1.0.0 updated on September 9, 2024.

Download K10 Version 2 JIS White Backlit Version Firmware

*firmware version 1.0.0 updated on January 8, 2025.

K Pro series

K1 Pro:

Download K1 Pro ISO RGB Version Firmware

* ISO firmware updated on August 15, 2023.

Download K1 Pro ISO White Backlit Version Firmware

* ISO firmware updated on August 15, 2023.

If the indicator lights for Bluetooth and Caps Lock on your K1 Pro ISO layout RGB keyboard are reversed, you might need to update the firmware below. However, if you haven't encountered this specific problem, we advise against updating this firmware, as it could lead to keyboard malfunctions.

Download Special Firmware for K1 Pro ISO RGB Version

* Special firmware updated on October 23, 2023.

K3 Pro:

Download K3 Pro ISO White Backlit Version Firmware

*firmware version updated on May 18, 2023.

Download K3 Pro ISO RGB Version Firmware

*firmware version 1.0.3 updated on September 14, 2024.

-Fixed issue where the keyboard could not be awakened in Bluetooth mode when pressing keys in the far-right column.

K6 Pro:

Download K6 Pro ANSI White Backlit Version Firmware

*firmware version 1.00 updated on 09/29/2022.

Download K6 Pro ANSI RGB Version Firmware

*firmware version 1.01 updated on 11/17/2022.

Download K6 Pro ISO White Backlit Version Firmware

*firmware version 1.00 updated on 09/17/2022.

Download K6 Pro ISO RGB Version Firmware

*firmware version 1.00 updated on 9/17/2022.

K7 Pro:

K8 Pro:

K10 Pro:

Download K10 Pro ANSI White Backlit Version Firmware

*firmware version 1.0.2 updated on August 16, 2024.

Download K10 Pro ANSI RGB Version Firmware

*firmware version 1.00 updated on February 1, 2023.

Download K10 Pro ISO White Backlit Version Firmware

*firmware version 1.00 updated on March 08, 2023.

Download K10 Pro ISO RGB Version Firmware

*firmware version 1.00 updated on March 15, 2023.

Download K10 Pro JIS White Backlit Version Firmware

*firmware version 1.00 updated on August 22, 2023.

Download K10 Pro JIS RGB Version Firmware

*firmware version 1.00 updated on August 22, 2023.

K12 Pro:

Download K12 Pro ANSI White Backlit Version Firmware

*firmware version 1.00 updated on March 30, 2023.

Download K12 Pro ANSI RGB Version Firmware

*firmware version 1.00 updated on April 6, 2023.

K13 Pro:

Download K13 Pro ISO White Backlit Version Firmware

*firmware version 1.00 updated on June 28, 2023.

Download K13 Pro ISO RGB Version Firmware

*firmware version 1.01 updated on January 26, 2024.-Fixed last column of keys cannot wake up the keyboard

K14 Pro:

Download K14 Pro ANSI White Backlit Version Firmware

*firmware version 1.00 updated on March 30, 2023.

Download K14 Pro ANSI RGB Version Firmware

*firmware version 1.00 updated on April 14, 2023.

K Max

K1 Max:

Download K1 Max ANSI White Backlit Version Firmware

*firmware version 1.1.0  updated on January 9, 2025.

-Added debounce, LKP, as well as backlight off and Bluetooth sleep time adjustment in wireless mode.

Download K1 Max ANSI RGB Version Firmware

*firmware version 1.1.0 updated on January 9, 2025.

-Added debounce, LKP, Per-key RGB/Mixed RGB, as well as backlight off and Bluetooth sleep time adjustment in wireless mode.

Download K1 Max ISO White Backlit Version Firmware

*firmware version 1.0.0 updated on April 17, 2024.

Download K1 Max ISO RGB Version Firmware

*firmware version 1.1.0  updated on March 11, 2025.

-Added debounce configuration, LKP (Last Key Press) detection, per-key RGB/mixed RGB lighting controls, wireless mode backlight disablement, and Bluetooth sleep timer adjustment functionalities.

Download K1 Max JIS White Backlit Version Firmware

*firmware version 1.0.0 updated on Frebuary 1, 2024.

Download K1 Max JIS RGB Version Firmware

*firmware version 1.1.0 updated on March 14, 2025.

-Added debounce configuration, LKP (Last Key Press) detection, per-key RGB/mixed RGB lighting controls, wireless mode backlight disablement, and Bluetooth sleep timer adjustment functionalities.

K2 Max:

Download K2 Max ANSI White Backlit Version Firmware

*firmware version 1.1.0 updated on January 8, 2025.

-Added debounce, LKP, as well as backlight off and Bluetooth sleep time adjustment in wireless mode.

Download K2 Max ANSI RGB Version Firmware

*firmware version 1.1.0 updated on January 11, 2025.

-Added debounce, LKP, Per-key RGB/Mixed RGB, wireless mode backlight disable, and Bluetooth sleep timer adjustment features.

Download K2 Max ISO White Backlit Version Firmware

*firmware version 1.0.0 updated on September 4, 2024.

Download K2 Max ISO RGB Version Firmware

*firmware version 1.1.0 updated on March 11, 2025.

-Added debounce, LKP, Per-key RGB/Mixed RGB, wireless mode backlight disable, and Bluetooth sleep timer adjustment features.

Download K2 Max ISO Lightless Version Firmware

*firmware version 1.0.0 updated on September 10, 2024.

Download K2 Max JIS White Backlit Version Firmware

*firmware version 1.0.0 updated on September 27, 2024.

Download K2 Max JIS RGB Version Firmware

*firmware version 1.1.0 updated on March 24, 2025.

-Added debounce configuration, LKP (Last Key Press) detection, per-key RGB/mixed RGB lighting controls, wireless mode backlight disablement, and Bluetooth sleep timer adjustment functionalities.

K3 Max:

Download K3 Max ANSI White Backlit Version Firmware

*firmware version 1.1.0 updated on January 8, 2025.

-Added debounce, LKP, as well as backlight off and Bluetooth sleep time adjustment in wireless mode.

Download K3 Max ANSI RGB Version Firmware

*firmware version 1.1.0 updated on January 11, 2025.

-Added debounce, LKP, Per-key RGB/Mixed RGB, wireless mode backlight disable, and Bluetooth sleep timer adjustment features.

Download K3 Max ISO White Backlit Version Firmware

*firmware version 1.0.0 updated on December 20, 2023.

Download K3 Max ISO RGB Version Firmware

*firmware version 1.1.0 updated on March 17, 2025.

-Added debounce configuration, LKP (Last Key Press) detection, per-key RGB/mixed RGB lighting controls, wireless mode backlight disablement, and Bluetooth sleep timer adjustment functionalities.

Download K3 Max JIS White Backlit Version Firmware

*firmware version 1.0.1 updated on November 5, 2024.

Download K3 Max JIS RGB Version Firmware

*firmware version 1.1.0 updated on April 3, 2025.

-Added debounce configuration, LKP (Last Key Press) detection, per-key RGB/mixed RGB lighting controls, wireless mode backlight disablement, and Bluetooth sleep timer adjustment functionalities.

K4 Max:

Download K4 Max ANSI White Backlit Version Firmware

*firmware version 1.1.0 updated on March 10, 2025.

-Added debounce, LKP, as well as backlight off and Bluetooth sleep time adjustment in wireless mode.

Download K4 Max ANSI RGB Version Firmware

*firmware version 1.1.0 updated on March 10, 2025.

-Added debounce, LKP, Per-key RGB/Mixed RGB, wireless mode backlight disable, and Bluetooth sleep timer adjustment features.

K5 Max:

Download K5 Max ANSI White Backlit Version Firmware

*firmware version 1.1.0 updated on March 13, 2025.

-Added debounce, LKP, as well as backlight off and Bluetooth sleep time adjustment in wireless mode.

Download K5 Max ANSI RGB Version Firmware

*firmware version 1.1.0 updated on January 10, 2025.

-Added debounce, LKP, Per-key RGB/Mixed RGB, wireless mode backlight disable, and Bluetooth sleep timer adjustment features.

Download K5 Max ISO White Backlit Version Firmware

*firmware version 1.1.0 updated on March 26, 2025.

-Added debounce configuration, LKP (Last Key Press) detection, wireless mode backlight disablement, Bluetooth sleep timer adjustment, and backlight speed adjustment (+/-) functionalities.

Download K5 Max ISO RGB Version Firmware

*firmware version 1.1.0 updated on March 24, 2025.

-Added debounce configuration, LKP (Last Key Press) detection, per-key RGB/mixed RGB lighting controls, wireless mode backlight disablement, and Bluetooth sleep timer adjustment functionalities.

Download K5 Max JIS White Backlit Version Firmware

*firmware version 1.0.0 updated on March 11, 2025

Download K5 Max JIS RGB Version Firmware

*firmware version 1.0.0 updated on April 28, 2024.

K7 Max:

Download K7 Max ANSI White Backlit Version Firmware

*firmware version 1.1.0 updated on March 1, 2025.

-Added debounce, LKP, as well as backlight off and Bluetooth sleep time adjustment in wireless mode.

Download K7 Max ANSI RGB Version Firmware

*firmware version 1.1.0 updated on March 1, 2025.

-Added debounce, LKP, Per-key RGB/Mixed RGB, wireless mode backlight disable, and Bluetooth sleep timer adjustment features.

Download K7 Max ISO White Backlit Version Firmware

*firmware version 1.0.0 updated on February 18, 2024.

Download K7 Max ISO RGB Version Firmware

*firmware version 1.1.0 updated on March 18, 2025.

-Added debounce configuration, LKP (Last Key Press) detection, per-key RGB/mixed RGB lighting controls, wireless mode backlight disablement, and Bluetooth sleep timer adjustment functionalities.

Download K7 Max JIS White Backlit Version Firmware

*firmware version 1.0.0 updated on May 16, 2024.

Download K7 Max JIS RGB Version Firmware

*firmware version 1.0.0 updated on May 16, 2024.

K8 Max:

Download K8 Max ANSI White Backlit Version Firmware

*firmware version 1.1.0 updated on February 28, 2025.

-Added debounce, LKP, along with features like backlight off and Bluetooth sleep time adjustment in wireless mode, and backlight speed control (+/-).

Download K8 Max ANSI RGB Version Firmware

*firmware version 1.1.0 updated on March 1, 2025.

-Added debounce, LKP, Per-key RGB/Mixed RGB, wireless mode backlight disable, and Bluetooth sleep timer adjustment features.

Download K8 Max ISO White Backlit Version Firmware

*firmware version 1.1.0 updated on March 18, 2025.

-Added debounce, LKP, along with features like backlight off and Bluetooth sleep time adjustment in wireless mode, and backlight speed control (+/-).

Download K8 Max ISO RGB Version Firmware

*firmware version 1.1.0 updated on March 18, 2025.

-Added debounce, LKP, Per-key RGB/Mixed RGB, wireless mode backlight disable, and Bluetooth sleep timer adjustment features.

Download K8 Max ISO Lightless Version Firmware

*firmware version 1.0.0 updated on August 27, 2024.

Download K8 Max JIS White Version Firmware

*firmware version 1.0.0 updated on August 15, 2024.

Download K8 Max JIS RGB Version Firmware

*firmware version 1.0.0 updated on August 1, 2024.

Download K8 Max JIS Lightless Version Firmware

*firmware version 1.0.0 updated on August 15, 2024.

K9 Max:

Download K9 Max ANSI White Backlit Version Firmware

*firmware version 1.0.0 updated on Feburary 18, 2025.

Download K9 Max ANSI RGB Version Firmware

*firmware version 1.0.0 updated on Feburary 19, 2025.

K10 Max:

Download K10 Max ANSI White Backlit Version Firmware

*firmware version 1.1.0 updated on January 10, 2025.

-Added debounce, LKP, backlight speed +/- adjustment, wireless mode backlight disable, and Bluetooth sleep timer adjustment features.

Download K10 Max ANSI RGB Version Firmware

*firmware version 1.1.0 updated on January 10, 2025.

-Added debounce, LKP, Per-key RGB/Mixed RGB, wireless mode backlight disable, and Bluetooth sleep timer adjustment features.

Download K10 Max ANSI Lightless Version Firmware

*firmware version 1.0.0 updated on January 1, 2024.

Download K10 Max ISO White Backlit Version Firmware

*firmware version 1.1.0 updated on March 18, 2025.

-Added debounce, LKP, backlight speed +/- adjustment, wireless mode backlight disable, and Bluetooth sleep timer adjustment features.

Download K10 Max ISO RGB Version Firmware

*firmware version 1.1.0 updated on January 10, 2025.

-Added debounce, LKP, Per-key RGB/Mixed RGB, wireless mode backlight disable, and Bluetooth sleep timer adjustment features.

Download K10 Max ISO Lightless Version Firmware

*firmware version 1.0.0 updated on August 31, 2024.

K11 Max:

Download K11 Max ANSI White Backlit Version Firmware

*firmware version 1.1.0 updated on March 3, 2025.

-Added debounce, LKP, as well as backlight off and Bluetooth sleep time adjustment in wireless mode.

Download K11 Max ANSI RGB Version Firmware

*firmware version 1.1.0 updated on March 1, 2025.

-Added debounce, LKP, Per-key RGB/Mixed RGB, as well as backlight off and Bluetooth sleep time adjustment in wireless mode.

Download K11 Max ISO White Backlit Version Firmware

*firmware version 1.0.0 updated on May 9, 2024.

Download K11 Max ISO RGB Version Firmware

*firmware version 1.1.0 updated on March 19, 2025.

-Added debounce configuration, LKP (Last Key Press) detection, wireless mode backlight disablement, Bluetooth sleep timer adjustment, and backlight speed adjustment (+/-) functionalities.

Download K11 Max JIS White Backlit Version Firmware

*firmware version 1.0.0 updated on June19, 2024.

Download K11 Max JIS RGB Version Firmware

*firmware version 1.0.0 updated on May 11, 2024.

K13 Max:

Download K13 Max ANSI White Backlit Version Firmware

*firmware version 1.1.0 updated on February 28, 2025.

-Added debounce, LKP, as well as backlight off and Bluetooth sleep time adjustment in wireless mode.

Download K13 Max ANSI RGB Version Firmware

*firmware version 1.1.0 updated on February 28, 2025.

-Added debounce, LKP, Per-key RGB/Mixed RGB, as well as backlight off and Bluetooth sleep time adjustment in wireless mode.

Download K13 Max ISO White Backlit Version Firmware

*firmware version 1.0.0 updated on April 17, 2024.

Download K13 Max ISO RGB Version Firmware

*firmware version 1.1.0 updated on March 19, 2025.

-Added debounce, LKP, Per-key RGB/Mixed RGB, as well as backlight off and Bluetooth sleep time adjustment in wireless mode.

Download K13 Max JIS White Backlit Version Firmware

*firmware version 1.0.0 updated on February18, 2024.

Download K13 Max JIS RGB Version Firmware

*firmware version 1.0.0 updated on January 26, 2024.

K15 Max:

Download K15 Max ANSI White Backlit Version Firmware

*firmware version 1.1.0 updated on February 26, 2025.

-Added debounce, LKP, along with features like backlight off and Bluetooth sleep time adjustment in wireless mode, and backlight speed control (+/-).

Download K15 Max ANSI RGB Version Firmware

*firmware version 1.1.0 updated on February 28, 2025.

-Added debounce, LKP, Per-key RGB/Mixed RGB, as well as backlight off and Bluetooth sleep time adjustment in wireless mode.

Download K15 Max ISO White Backlit Version Firmware

*firmware version 1.0.0 updated on July 8, 2024.

Download K15 Max ISO RGB Version Firmware

*firmware version 1.1.0 updated on March 14, 2025.

-Added debounce, LKP, Per-key RGB/Mixed RGB, as well as backlight off and Bluetooth sleep time adjustment in wireless mode.

Download K15 Max JIS White Backlit Version Firmware

*firmware version 1.0.0 updated on September 4, 2024.

Download K15 Max JIS RGB Version Firmware

*firmware version 1.0.0 updated on August 3, 2024.

K17 Max:

Download K17 Max ANSI White Backlit Version Firmware

*firmware version 1.1.0 updated on March 1, 2025.

-Added debounce, LKP, along with features like backlight off and Bluetooth sleep time adjustment in wireless mode, and backlight speed control (+/-).

Download K17 Max ANSI RGB Version Firmware

*firmware version 1.1.0 updated on February 28, 2025.

-Added debounce, LKP, Per-key RGB/Mixed RGB, as well as backlight off and Bluetooth sleep time adjustment in wireless mode.

Download K17 Max ISO White Backlit Version Firmware

*firmware version 1.1.0 updated on March 28, 2025.

-Added debounce, LKP, along with features like backlight off and Bluetooth sleep time adjustment in wireless mode, and backlight speed control (+/-).

Download K17 Max ISO RGB Version Firmware

*firmware version 1.1.0 updated on March 15, 2025.

-Added debounce, LKP, Per-key RGB/Mixed RGB, as well as backlight off and Bluetooth sleep time adjustment in wireless mode.

Download K17 Max JIS White Backlit Version Firmware

*firmware version 1.0.0 updated on August 30, 2024.

Download K17 Max JIS RGB Version Firmware

*firmware version 1.0.0 updated on August 30, 2024.

K HE

K2 HE:

Download K2 HE ANSI RGB Version Firmware

*firmware version 1.1.0 updated on October 31, 2024.

Download K2 HE ISO RGB Version Firmware

*firmware version 1.1.0 updated on November 5, 2024.

Download K2 HE JIS RGB Version Firmware

*firmware version 1.0.1 updated on December 2, 2024.

K4 HE:

Download K4 HE ANSI RGB Version Firmware

*firmware version 1.0.0 updated on November 14, 2024.

Download K4 HE ISO RGB Version Firmware

*firmware version 1.0.1 updated on March 24, 2025.

-Optimized the intermittent random key activation issue occurring during device inactivity.

JSON Files

K series

K Pro series

K Max series

We recommend using the Launcher to update your firmware (see this blog How to Use the Launcher Web App to Flash Firmware for Your Keyboard for steps). If the launcher fails to flash the keyboard firmware, you can try manually downloading the QMK toolbox and keyboard firmware by following these steps:

How to flash the keyboard firmware with the QMK toolbox

1. Slide the toggle to Cable / Wired mode and plug in power cable to your keyboard.

2. Download the keyboard firmware (see above on this page) and download the QMK Toolbox. (If the download link below does not work, use this link: https://github.com/qmk/qmk_toolbox/releases)

3. Unplug the cable from the keyboard.

4. Open the QMK Toolbox.

5. Remove the space bar keycap to find the reset button on the left side of the space bar switch on the PCB.

Q2-Max-Reset.jpg__PID:090b3570-5950-4198-b574-7fa3c2846aca

6. Press and hold the reset button, and plug in the power cable simultaneously. Do not release the reset button till the QMK Toolbox display in yellow words "***DFU device connected". This indicates that your keyboard has entered into DFU mode.

7. Click open and choose the firmware. Click the Flash button. It will start flashing. (Note: Do NOT unplug the power cable while it's flashing.)

8. Wait a few seconds and when you see the content below, it means the keyboard has flashed successfully factory reset. 

If VIA can't pair with your Keychron QMK keyboard after you tried flashing, you need to follow these steps:

1. Reconnect your keyboard power cable. 

2. If VIA still doesn’t pair together after you reconnect the power cable, download the keymap JSON file (see above on this page).

3. Open online VIA.

Step 1: Turn on "Show Design tab" on "SETTINGS" tab.

Step 2: Click on "Design" tab, then click on "Confirm".

Step 3: Drag the JSON file into the “Design” tab on the VIA.

Step 4: A window will pop out after you drag the JSON file, please click on your keyboard model and then click on "Connect".

4. VIA should pair together with the keyboard now.

You may contact support@keychron.com if a defect covered by the warranty arises in your product within the warranty period. Keychron will honor the warranty of our K Pro, Q, Q Max, S and V series keyboards (e.g.: K2 Pro, K8 Pro, Q1, Q2, Q3, Q1 Max, S1, V1, V2, etc.) by one of the following methods at our discretion:

- Defects of K Pro, Q, Q Max, S and V series keyboards have been caused by manufacturing: We will only replace the defective parts of the keyboard, not the whole keyboard, as it's highly customizable and easy to be rebuilt.

- Defects of K Pro, Q, Q Max, S and V series keyboards have been caused by disassembling our product, improper installation, non-factory repairs/modifications, improper adjustment of the product, or neglect, including but not limited to “burn-in”, and similar wrongful use: We will NOT offer free service. We only offer PAID service to replace the defective parts at your own cost (including the cost of parts, shipping fee, and tax if applicable).